Refund policy

Return & Refund Policy

Last updated: June 2026

Order Cancellations

WHYSHIFT fulfills through multiple third-party logistics partners and warehouses. In-stock orders are often picked, packed, and handed to carriers the same business day they are placed.

Because fulfillment moves fast, we usually cannot cancel an order once it has been submitted for processing. During weekends or slower processing windows, a cancellation may sometimes be possible if you contact hello@whyshift.com immediately with your order number before the order ships.

Once tracking is created or the order has shipped, cancellation is not available and our return policy applies.

30-Day Returns On Eligible Objects

We offer 30-day returns on eligible WHYSHIFT objects, counted from the delivery date. Returned items must be unused, unworn, unopened, undamaged, and sent back in their original packaging with all tags, seals, cards, pouches, inserts, and protective materials intact.

All returns are inspected before approval.

Items Not Eligible For Return

The following may not be eligible for return unless damaged, defective, incorrect, or required otherwise by applicable law:

Opened ingestible products, oral strips, supplements, or consumables
Products with broken seals
Worn jewelry, earrings, or hygiene-sensitive products once opened, worn, or removed from protective packaging
Mystery objects, made-to-order products, private drops, limited releases, archive releases, and final sale products
Customized or personalized products and gift cards
Products missing original packaging or showing signs of wear, use, scent, scratches, damage, or alteration

Limited Drops & Reseller Protection

Certain WHYSHIFT releases are produced or allocated in controlled quantities. Products marked Limited Release, Archive, Private Drop, Mystery Object, Made To Order, Final Sale, or similar may be excluded from standard returns.

WHYSHIFT reserves the right to refuse returns connected to resale activity, speculative purchasing, bulk purchasing, wardrobing, repeated return abuse, or attempts to manipulate limited drop inventory.

Damaged, Defective, Or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@whyshift.com with your order number and clear photos of the item, packaging, and shipping label.

Refunds & Return Shipping

Approved refunds are issued to the original payment method after the return is received and inspected. Original shipping costs, duties, taxes, and protection fees may not be refundable unless required by law.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.