Shipping policy

Shipping Policy

Last updated: June 3, 2026

This Shipping Policy explains how orders placed through WHYSHIFT are processed, fulfilled, and delivered.

WHYSHIFT products are fulfilled through our third-party fulfillment partner, Supliful. Shipping times, available destinations, carrier services, and delivery costs may depend on Supliful’s fulfillment network, the customer’s location, selected shipping method, product availability, and customs processing.

Order Processing and Fulfillment

Orders are usually processed and fulfilled within 2 to 5 business days before shipping.

Business days do not include weekends or public holidays.

Processing times may be longer during product launches, sales, high-volume periods, holidays, carrier delays, or if an order requires additional review.

The fulfillment countdown begins once the order has been accepted for fulfillment by our fulfillment partner.

Shipping Times

Shipping time begins after your order has been fulfilled and handed to the carrier. It does not include processing or fulfillment time.

Estimated shipping times are:

United States

Standard Shipping: approximately 2 to 4 business days after fulfillment
Express Shipping: approximately 1 to 3 business days after fulfillment

Canada

Approximately 3 to 5 business days after fulfillment

Supported Europe and International Destinations

Approximately 3 to 5 business days after fulfillment, depending on destination and customs processing.

Shipping estimates are not guaranteed. Carrier delays, customs delays, weather, holidays, incorrect addresses, and other events outside our control may affect delivery.

Where We Ship

We currently ship only to destinations supported by our fulfillment partner.

Supported regions may include:

  • United States
  • Canada
  • selected European countries
  • selected international countries

We do not offer worldwide shipping.

If your country is not available at checkout, we are not currently able to ship there.

Some destinations, regions, military bases, remote areas, or restricted addresses may be unavailable even if the country is generally supported.

United States Shipping Restrictions

Some U.S. destinations may be unavailable through our fulfillment partner, including certain restricted locations. If your address cannot be served, your order may be canceled and refunded.

International Shipping, Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country.

These fees are not included in the product price or shipping cost unless clearly stated at checkout.

You are responsible for any customs duties, taxes, import charges, or fees required by your country.

Customs rules vary by country. WHYSHIFT does not control customs processing times, import decisions, duty rates, or local fees.

If an order is delayed, refused, returned, abandoned, destroyed, or rejected because of customs restrictions, unpaid duties, incorrect address information, or local import rules, we may not be able to refund shipping costs or product costs.

You are responsible for ensuring that the products you order can be legally imported and used in your country or region.

UK Orders

Orders shipped to the United Kingdom may require additional customs or import information. If required information is missing or if customs processing is delayed, your order may be placed on hold or delayed.

Shipping Rates

Shipping rates are calculated based on destination, package weight, and selected shipping method.

Shipping costs are not included in the product price unless a free-shipping offer is clearly shown at checkout.

Available shipping rates will be displayed at checkout before payment.

Tracking Your Order

Once your order ships, you will receive tracking information by email when available.

Please allow up to 24–48 hours for tracking updates to appear after the tracking number is issued.

If your tracking number does not update right away, this usually means the carrier has not scanned the package yet.

Incorrect or Incomplete Address

You are responsible for entering a complete and accurate shipping address at checkout.

WHYSHIFT is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned, delayed, lost, refused, or undeliverable because of incorrect address information, additional shipping fees may apply to resend the order.

We may not be able to change the delivery address once an order has been submitted for fulfillment.

Lost, Stolen, or Delivered Packages

Once a package is marked as delivered by the carrier, WHYSHIFT is not responsible for lost, stolen, or missing packages.

If tracking shows your package was delivered but you have not received it, we recommend:

  • checking with neighbors, household members, reception, mailroom, or building management;
  • checking around your delivery area;
  • contacting the carrier directly with your tracking number.

We are unable to guarantee replacement or refund for orders marked as delivered by the carrier.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing an item, contact us as soon as possible.

Please include:

  • your order number;
  • photos of the package;
  • photos of the damaged or incorrect item;
  • a clear description of the issue.

We may need this information to review the issue with our fulfillment partner.

Claims may need to be submitted within a limited time after delivery, so contact us quickly.

Delivery Delays

Shipping delays may occur due to carrier issues, customs processing, weather, holidays, high shipping volume, fulfillment delays, address issues, or other events outside our control.

WHYSHIFT is not responsible for delays once an order has been handed to the carrier, but we will help where we reasonably can.

Split Shipments

If your order contains multiple items, they may ship separately depending on fulfillment availability, carrier rules, or warehouse processing.

You may receive more than one tracking number for the same order.

Questions

If you have questions about shipping or your order, contact us at: